Shipping Policy

Our Commitment to Quality and Satisfaction

We want you to be thrilled with your Doggie and Me Boutique product and proudly stand behind the quality of every item we make. If something doesn’t meet your expectations, please do not hesitate to contact us so we can make it right. Your satisfaction is our top priority, and we're here to ensure you and your pet are happy with your purchase.

Shipping Times

Orders are shipped from our fulfillment warehouse in South Florida, Monday through Saturday (except for holidays). Orders without any personalized items are shipped within 3-5 business days. However, personalized items are made just "fur" you and require an extra 3-5 days of production time. We cannot accommodate split shipments at this time, so your full order will ship when everything is ready.

Personalized Items

Please note personalized items are made just "fur" you and require up to 5 days of extra production time. This means that if you select standard shipping, your order could take 8-12 business days to arrive. Selecting an expedited shipping method at checkout will not reduce the time it takes to personalize your items; it only impacts the shipping method.

Cancellations

To ensure swift processing and delivery of your order, we're unable to accept cancellation requests after 6 hours from the time of purchase. Our commitment is to promptly fulfill and dispatch your order, aiming to get your order to you as soon as possible.