Branding Service Policy

Order Process

1. Digital Mockups: Before placing your order, we provide digital mockups of the customized toy. This allows you to review and approve the design before production begins.

2. Final Product Approval: Upon request, we can send you pictures of the final product before completing your order. This step ensures that you are satisfied with the product’s appearance and quality.

Refunds and Returns

- No Refunds or Returns: Due to the customized nature of our products, we do not offer refunds or accept returns unless the toy is damaged or defective upon receipt.

- Damaged or Defective Items: If you receive a damaged or defective toy, please contact us within 7 days of receiving your order. We will arrange for a replacement or provide a refund as appropriate.

Production and Shipping

- Order Confirmation: Once the design is approved and the order is confirmed, we will begin the production process. Please note that any changes requested after order confirmation may result in additional charges.

- Production Time: Our standard production time is [insert number] business days from the date of order confirmation. Please allow additional time for shipping.

- Shipping Methods: We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on your location and the selected shipping method.

- Delivery Time: Delivery times vary depending on the shipping method chosen and the destination. We will provide an estimated delivery date when your order is shipped.

- Tracking Information: Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.

Customization Limitations

- Logo Quality: To ensure the best quality, please provide high-resolution images of your logo. Low-resolution images may result in less detailed prints.

- Design Approval: It is the customer's responsibility to review and approve the digital mockups. We are not responsible for errors in the design that were approved by the customer.

Customer Responsibilities

- Accurate Information: Please ensure that all order details, including shipping address and contact information, are accurate and complete. We are not responsible for delays or issues caused by incorrect information.

- Packaging Safety: Please note that our packaging materials may pose a choking hazard for pets. Keep all packaging away from pets to ensure their safety.

Contact Us

- Customer Support: For any questions, concerns, or additional support, please reach out to our customer service team at sales@doggieandme.boutique.

We are committed to providing you with high-quality customized toys and excellent customer service. Thank you for choosing Doggie and Me Boutique!