We offer FREE STANDARD shipping throughout the USA on orders of $40 or more.
Our shipping times vary based on the method you select. Standard Shipping typically takes 7 to 10 days, Priority Shipping takes 5 to 7 days, and Express Shipping takes 3 to 5 days. Please note that these are estimated delivery times and do not include the processing time for your order. Delivery times may vary depending on your location and other factors.
We ship your products primarily via USPS. We may on some occasions use FedEx.
If your package doesn’t arrive within the expected time frame, contact us at sales@doggieandme.boutique or through our chat feature. We will investigate and resolve the issue. The best way to reach us is via our website chat Monday to Friday.
If your item arrives broken, please email us at sales@doggieandme.boutique or through our chat with pictures of the damaged item. We will review the issue and provide instructions for the next steps. The best way to reach us is via our website chat Monday to Friday.
Personalized items are not eligible for return unless there was an error on our end. This means if the item was customized with incorrect details or there was a mistake made by us during the personalization process, we will accept a return for a refund or correction.
If you want to return an item, you can let us know via email at sales@doggieandme.boutique or via chat, and we will guide you through the process step by step. The best way to reach us is via our website's chat Monday to Friday.
We process refunds immediately, but depending on your bank processing time, it can take between 5 to 7 business days to be reflected on your account.
Regular washing helps maintain hygiene and ensures the toys stay safe and enjoyable for your pet. For optimal care, use a mild detergent and avoid harsh chemicals that could damage the materials. Additionally, machine wash with normal or cold water, use a nonchlorine bleach, and tumble dry on low heat. Do Not Iron.
Our handmade dog toys are crafted from high-quality, non-toxic materials. We always strive to pick materials that are soft, plush, and skin-friendly materials to ensure comfort and minimizing irritation. Always supervise your dog during play and check for wear and tear.
The lifetime of our handmade dog toys and blankets can vary. Many customers enjoy our toys for years, thanks to their high-quality materials. However, the lifespan can differ based on your dog’s play style. Our blankets, made from soft, skin-friendly materials, are designed to be durable and provide lasting comfort. Regular inspection and care can help maximize their longevity.
