Refunds Policy

Returns

We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help! We accept returns of items that are unused, unwashed, and in new condition. Tags must also still be attached. Returns received within 30 days of the original ship date will be refunded in full, minus shipping charges.

Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

Personalized Items

We are committed to delivering personalized products that exceed your expectations. For this reason, we are unable to accept returns or exchanges for personalized items unless there was an error on our end. We kindly remind our customers to double-check the accuracy of the entered name and the selection of colors to ensure the final product perfectly aligns with your preferences. Your satisfaction is our priority, and we strive to make every personalized purchase a delightful experience.

How to Start a Return

You can start a return by clicking the person icon found next to the shopping bag at the top of the screen, or by clicking this link: Start A Return

Processed Returns

Once your return has been accepted, we’ll send you a return shipping label, as well as instructions on how to send your package.

Further Assistance

If you require further assistance or have any questions, you may also contact us using the chat feature in the bottom right corner. We're here to help!

Exchanges

Unfortunately, we do not offer direct exchanges at the moment. However, you can exchange an item by returning it and then placing a new order. Please follow the return steps, and we recommend getting your return approved before submitting a new order.